Shipping and Return Policy
The following are the Terms and Conditions that constitute our Shipping Policy.
Shipment Processing Time
All orders are processed within 1-2 business days after the order has been placed. Orders are not delivered or shipped during holidays or non-business days.
Please note that there might be some delays with the shipment depending on the volume of orders we are receiving. Once your order is shipped, delays in delivery are no longer our responsibility but we can help you reach out to the courier and track your package.
Due to COVID restrictions, there are also additional delays in the packages that you might experience. We appreciate your patience and understanding about this matter.
We will provide tracking information for all packages via email. Please make sure you are available in person to receive your package. Elevate Lash Lounge Inc. is no longer liable for any lost, stolen, or misplaced packages. It is the purchaser's responsibility to provide an accurate address and contact information.
Shipping Fee
We offer FREE SHIPPING for orders amounting to $250 and above.
You will automatically get FREE SHIPPING once your order (total amount before the taxes & after discounts) reached $250 and above.
Damaged / Missing Merchandise
Please inspect all packages immediately upon delivery. If you believe that an item is damaged/missing, please notify us via email within twenty-four (24) hours of receipt of the product. It may be necessary for us to contact the courier company for damage inspection and open a claim. All original packing materials must be kept for claim purposes. In all cases, the damaged merchandise must be returned along with packaging materials.
Refused Packages
In the case that a package is refused and shipped back to Elevate Lash Lounge Inc., the item will be shipped back & all shipping expenses will be covered by the customer. No refunds will be issued.
Please note that any return shipping fees, customs duties, or other associated fees that are billed to Elevate Lash Lounge Inc. by the carrier will be billed to the customer as well.
Return Policy
Elevate Lash Lounge Inc. does not accept any return or exchange due to the nature of our products, especially our professional-used items. We cannot restock returned goods, for health & sanitary reasons.
Order Cancellation
If you would like to cancel or change an order that you've just placed, please email us at jenna@elevatelash.ca as soon as possible. We will try to accommodate your request; however, orders for items that have already been processed, packaged, or shipped cannot be cancelled.
Training Courses and Services
Training courses cannot be refunded, however, we are willing to reschedule the course within 6 months from the course date if a student can not attend due to illness.
Cancellation and Rescheduling Policies for our Regular Services & Permanent Make Up Services
Lashes and Nails
To respect the time of our artists and waitlist clients, we require a minimum 24 hours notice for cancellations & changes to appointments (with the exception to permanent make-up bookings). Please email Jenna@elevatelash.ca or DM us if you need to reschedule or change your appointment time.
Please check out the links below for further details:
Permanent Make-Up Services and Micro-needling
To respect the time of our artists and waitlist clients, we request for you to contact us within 7 days for cancellation & any changes to appointments. A 50% non–refundable deposit plus GST is required to schedule and secure your PMU appointment and is deducted from the total price due at your appointment. This deposit is to ensure that you are committed to undergoing a cosmetic tattoo. If you cancel or miss your appointment, you will forfeit your deposit. Please email Jenna@elevatelash.ca or DM us if you need to change your appointment time.
Please check out the links below for further details:
Discontinued Products
No credits, refunds or exchanges allowed.
Refund Policy
Due to the nature of our products, we would like to make it clear that we won’t accept any returns and won’t issue any refund. Make sure that once you received/picked up your package, you’ll check it right away so that you can contact us if there are issues (i.e damage, missing).
Send us an e-mail at jenna@elevatelash.ca for concerns about the items you received. We will only accept disputes within 7 days from the time it was delivered or picked up. Beyond 7 days, the sale is considered final.
*Customer satisfaction is our top priority, if you are not satisfied with your service, contact us within 3 days and we will make an appointment to make it right.