BOOKING POLICIES

PLEASE UNDERSTAND THAT RESULTS CANNOT BE GUARANTEED

Although we offer the highest degree of detail and dedication to our procedures, we unfortunately have no control over other unique biological & environmental factors that affect your individual healing process. For example, the continued care of your treated areas and how your skin heals and responds will greatly contribute to the final results. Therefore, Elevate Lash Lounge Inc. offers no guarantee for healed results of micro-needling.

Please be aware, additional touchups may be required to achieve optimal outcomes.

We do not offer REFUNDS on any services.

DEPOSITS POLICY

Due to high appointment demand, out of respect for our artist’s time & clients on the waitlist- all permanent makeup or permanent makeup removal appointments require a 50% deposit plus GST to secure a booking. Valid deposits can be transferred for use to another service or product (valid to be applied for use within one year from the date we have received it) but under no circumstances refunded - so please consider this carefully BEFORE booking.

CANCELLATION AND LATE POLICY

Thank you for understanding that part of our success as a small business depends on a mutual respect of time. Please note that we require at least 5 days notice to reschedule or cancel an appointment. Any appointments rescheduled or cancelled following this time will be subject to a cancellation fee (50% of services).

If you are going to be late or cannot make your appointment due to unforeseen circumstances, please contact us as soon as possible. Clients who arrive over 20 minutes late will automatically be considered a no show out of consideration for other client’s, our artists schedules & to preserve quality of work in the studio and this may result in an automatic cancellation of your appointment. You may also be required to rebook and pay a deposit if you wish to continue with your procedure after arriving late or providing a short notice cancellation.

Before booking please also take the time to review our health & safety policies below:

If you are experiencing any cold or flu like symptoms, have been around anyone who has, or have been travelling or been in contact with those who have in the last 14 days please stay home & call us to reschedule. Cancellation fees (50% of appointment cost) incurred due to sickness within 24 hours of appointment can be used within 1 month as a credit towards your rescheduled appointment at Elevate Lash Lounge Inc.

RESCHEDULING YOUR APPOINTMENT

If you have previously booked an appointment and decided that you need a different time or date, it is your responsibility to leave a note which of those appointments is going to be cancelled.

We are a busy studio and out of respect for other clients and our artists we cannot hold double bookings for one service.

In the event we see a double booking without a note, both appointments will be cancelled. You will receive a cancellation notification. You will be required to re-book your appointment online to avoid incurring cancellation fee & to prevent our schedule getting overbooked with incorrect date/time.

MISSED APPOINTMENTS

Remembering and respecting the appointment time is your responsibility. We reserve the right to retain your deposit and apply an additional rebooking fee (value of missed appointment) for clients who fail to show up to their appointments, without 5 days cancellation notification.

PROCEDURE REFUSAL

We may refuse to perform procedures on clients that we deem unfit for undergoing the micro-needling process for safety reasons as outlined in INTERIOR HEALTH AUTHORITY GUIDELINES & our policies. This includes all clients who are pregnant or breastfeeding, under the influence of alcohol/drugs, or under age and will result in loss of deposit.

PAYMENT

We accept cash, debit and all major credit cards (Visa / MC / Amex).

PRICING

Our prices are subject to change at anytime. Please note that our online rates are estimates; final pricing will be discussed during your consultation based on desired results.

REFUNDS

CUSTOMER SATISFACTION IS OUR TOP PRIORITY, IF YOU ARE UNSATISFIED WITH YOUR SERVICE PLEASE EMAIL JENNA@ELEVATELASH.CA OR DM US ASAP & WE WILL SCHEDULE AN APPOINTMENT TO MAKE IT RIGHT- HOWEVER WE OFFER NO REFUNDS ON ANY SERVICE THAT IS PROVIDED AT ELEVATE LASH LOUNGE INC.