BOOKING POLICIES
We reserved the right to deny future services to anyone who has a history of disrespecting our studio policies.
DEPOSIT
At this point we only ask for deposits to reserve permanent make-up bookings, please respect our artists and clients on the waitlist by allowing more than 5-day notice for changes to your appointments.
MISSED APPOINTMENTS
Remembering and respecting the appointment time is your responsibility. Missed appointments and cancellations without 5 days notice will be instantly charged for 50% of the balance of their services.
CANCELLATION AND LATE POLICY
Thank you for understanding that part of our success as a small business depends on mutual respect of time. Please note that we require at least 5 days notice to reschedule or cancel an appointment. Any appointments rescheduled or cancelled following this time will be subject to a cancellation fee (50% of services).
If you are going to be late or cannot make your appointment due to unforeseen circumstances, please contact us as soon as possible. Clients who arrive over 20 minutes late will automatically be considered a no-show out of consideration for other clients, and our artists’ schedules & to preserve the quality of work in the studio and this may result in an automatic cancellation of your appointment.
You may also be required to rebook and pay a deposit if you wish to continue with your procedure after arriving late or providing a short-notice cancellation.
Before booking please also take the time to review our health & safety policies below:
If you are experiencing any cold or flu-like symptoms, have been around anyone who has, or have been travelling or been in contact with those who have in the last 14 days please stay home & call us to reschedule. Cancellation fees (50% of appointment cost) incurred due to sickness within 24 hours of appointment can be used within 1 month as a credit towards your rescheduled appointment at Elevate Lash Lounge Inc.
RESCHEDULING YOUR APPOINTMENT
If you have previously booked an appointment and decided that you need a different time or date, it is your responsibility to leave a note which of those appointments is going to be cancelled.
We are a busy studio and out of respect for other clients and our artists, we cannot hold double bookings for one service.
In the event we see a double booking without a note, both appointments will be cancelled. You will receive a cancellation notification. You will be required to re-book your appointment online to avoid incurring cancellation fee & to prevent our schedule getting overbooked with incorrect date/time.
PAYMENT
We accept cash, debit and all major credit cards (Visa / MC / Amex).
PRICING
Our prices are subject to change at anytime.
REFUNDS
CUSTOMER SATISFACTION IS OUR TOP PRIORITY, IF YOU ARE UNSATISFIED WITH YOUR SERVICE PLEASE EMAIL JENNA@ELEVATELASH.CA OR DM US ASAP & WE WILL SCHEDULE AN APPOINTMENT TO MAKE IT RIGHT- HOWEVER WE OFFER NO REFUNDS ON ANY SERVICE THAT IS PROVIDED AT ELEVATE LASH LOUNGE INC.
Unable to book your desired date?
Get on our waitlist. 👇